FAQs

General

 How can I get in touch?

Our customer service team is available 7 days a week at customerservice@celesteeyewear.com and you can expect a response within 24-48 hours.

Shipping Information

Where do you ship to?

Celeste offers free worldwide shipping on all orders.

How long does shipping take?

Shipping is 2-3 weeks.

However, shipping times vary from country to country and may be slower during peak times such as holidays.

Why is part of my order missing?

Don't worry! To ensure fastest possible shipping, items are occasionally delivered separately.

Returns

Can I return an item?

We accept returns on orders returned to us in their original condition and in the original packaging within 14 days of delivery. 

How soon will I receive my refund?

Once your return is received and inspected we will email you to notify you of its arrival and the approval/rejection of your refund. Your refund will be processed and credited to your original payment method within 14 days.